Writer : Mohamad Yusak Anshori and Gusti Ayu Rella Mart DD

Publiser : Grup Penerbitan CV BUDI UTAMA

Cover Desain : Muhammad Surya Gumilang

ISBN : 978-623-02-7005-5

Number of Pages: 110 Pages

This book deserves consideration as a comprehensive work that encapsulates both knowledge and real-life experience gained from more than a decade of direct involvement in the hospitality industry. It is not merely a collection of random notes or theoretical assumptions; rather, it presents meaningful reflections drawn from real situations encountered in professional hotel environments. The author shares authentic stories faced by leading hotel professionals, allowing readers to gain a deeper and more concrete understanding of the realities within the hospitality sector. The theories presented in this book are not speculative; they are grounded in academic research and have undergone empirical testing conducted by the author, ensuring the credibility and reliability of the material.

However, this book is not limited to theoretical discussions. It is enriched by intensive interviews with hotel employees from various departments, providing a comprehensive perspective on the operational and managerial challenges commonly faced in the industry. Through this exploration, the author successfully uncovers the root causes of many recurring issues in hospitality management. The findings emphasize that Human Resources (HR) play a crucial and strategic role in determining the success of a hotel. HR is not only a central issue in hospitality business management but also a factor that significantly influences service quality, guest satisfaction, employee performance, and the overall corporate image.

The book entitled Hotel Management: Between Theory and Case Studies in Human Resource Management offers readers sharp, insightful, and informative perspectives on the challenges of managing human resources in the hospitality industry. By combining academic research with real-life case studies, the author ensures that readers not only understand theoretical concepts but also see how these concepts are applied in practical situations. This balanced integration of theory and practice makes the book highly relevant for students, academics, practitioners, and anyone interested in gaining a deeper understanding of hospitality management.

Furthermore, the book encourages readers to think strategically in responding to the rapidly evolving and highly competitive nature of the hospitality industry. Success in this field requires professionalism, adaptability, strong leadership, and effective team management. Therefore, a solid understanding of human resource management becomes essential in building a productive work environment and delivering exceptional service quality. Through comprehensive discussions and well-analyzed examples, this book provides practical insights that can be directly implemented in professional settings. Overall, this book serves as an essential guide for anyone seeking to broaden their knowledge of hotel management, particularly in the area of human resource management. With clear language, in-depth analysis, and relevant case studies, it stands as a valuable and reliable reference. Reading this book not only enhances knowledge but also broadens perspectives on the importance of human capital in achieving sustainable success in the hospitality industry.

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